Privacy Policy

Introduction

Hola Friend ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our language learning service via SMS.

By subscribing to our service, you consent to the collection and use of your information as described in this Privacy Policy. You can withdraw your consent and opt out at any time by texting "CANCEL" to our service number or through our website.

Information We Collect

Phone Number

When you subscribe to our service, we collect your phone number to enable SMS-based language learning conversations. This is the primary piece of personal information we collect and is essential for providing our service.

Conversation Data

We collect and store the messages you send and receive through our service to:

• Personalize your learning experience
• Track your progress and adapt to your learning level
• Improve our AI language learning algorithms
• Provide customer support when needed

Usage Information

We may collect basic usage information such as when you interact with our service, frequency of messages, and service performance metrics to improve our offerings.

How We Use Your Information

We use your information exclusively for the following approved purposes:

• Language Learning Communications: To deliver personalized language learning conversations via SMS
• Account Management: To manage your subscription, process payments, and provide customer support
• Service Improvement: To analyze usage patterns and improve our AI learning algorithms (data is anonymized for this purpose)
• Essential Notifications: To send important account updates, service announcements, or technical notifications

We will never use your phone number for marketing, promotional messages, or any purpose other than those explicitly listed above.

Information Sharing and Third Parties

We never share, sell, or disclose your phone number or personal information to third parties. Your privacy is paramount to us, and we maintain strict controls over your data.

The only exceptions to this policy are:

• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Service Providers: We may use trusted service providers (such as SMS delivery services) who are contractually bound to protect your information and use it only to provide services to us
• Safety and Security: We may disclose information to protect the safety and security of our users or prevent fraud

Consent and Opt-Out

By subscribing to our service and providing your phone number, you explicitly consent to:

• Receiving language learning messages via SMS
• Account management communications
• The collection and use of your data as described in this Privacy Policy

You can opt out at any time by:

• Texting "CANCEL" to our service number
• Using the opt-out feature on our website
• Contacting our customer support

When you opt out, we will immediately stop sending messages and delete your phone number from our active databases. Some data may be retained for legal compliance or business purposes as outlined in our data retention policy.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls limiting who can view your information
• Regular security audits and updates

While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your personal information.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Active subscription data is retained while your account is active
• After cancellation, personal data is deleted within 30 days unless retention is required for legal compliance
• Anonymized usage data may be retained longer for service improvement purposes

Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of our service at any time
• Receive a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

A2P 10DLC Compliance

Our SMS service is registered and compliant with A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements. This ensures:

• Proper business registration for SMS communications
• Adherence to carrier guidelines and regulations
• Approved use cases for educational and account management communications
• Proper opt-in and opt-out procedures

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending a notification via SMS (for material changes)
• Updating the "Effective Date" at the top of this policy

Your continued use of our service after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@holafriend.ai
• Website: Contact form on our website
• SMS: Text "HELP" to our service number

We are committed to resolving any privacy concerns promptly and transparently.