Terms of Use

Acceptance of Terms

Welcome to Hola Friend! These Terms of Use ("Terms") govern your use of our SMS-based language learning service. By subscribing to our service, providing your phone number, or using our platform, you agree to be bound by these Terms and our Privacy Policy.

By checking the consent box during signup and subscribing to our service, you explicitly agree to these Terms and consent to receive SMS communications from us.

If you do not agree to these Terms, please do not use our service. You may opt out at any time by texting "CANCEL" to our service number or through our website.

Description of Service

Hola Friend provides an AI-powered language learning service delivered via SMS text messages. Our service includes:

• Interactive language learning conversations via SMS
• Personalized content adapted to your learning level
• Progress tracking and adaptive learning algorithms
• Customer support and account management

Our service is designed to help users improve their language skills through natural, conversational practice using their mobile phones.

Consent to SMS Communications

By subscribing to our service, you expressly consent to:

• Receive educational language learning messages via SMS
• Receive account management and customer service communications
• Receive important service updates and notifications
• The use of automated systems to deliver these messages

Message Frequency: Message frequency varies based on your learning plan and engagement level. You may receive multiple messages per day during active learning sessions.

Message and Data Rates: Standard message and data rates may apply according to your mobile service plan. We are not responsible for any charges incurred from your wireless carrier.

Opt-Out Instructions: You can opt out at any time by:

• Texting "CANCEL" to our service number
• Using the cancellation feature on our website
• Contacting our customer support

Help: Text "HELP" to our service number for assistance or contact information.

User Responsibilities

As a user of our service, you agree to:

• Provide accurate and current contact information, including a valid phone number
• Use the service only for its intended educational purpose
• Notify us promptly of any changes to your phone number
• Comply with all applicable laws and regulations
• Not use the service for any illegal, harmful, or abusive purposes
• Not attempt to reverse engineer, hack, or interfere with our service
• Respect the intellectual property rights of Hola Friend and third parties

Account Management and Payments

Subscription Plans

Our service is offered through various subscription plans with different features and pricing. Subscription fees are charged in advance and are non-refundable except as required by law.

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel your subscription at any time through our website or by contacting customer support.

Changes to Pricing

We reserve the right to change our pricing with at least 30 days' notice. Existing subscribers will be notified before any price changes take effect.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Privacy Commitments:

• We will never share your phone number with third parties
• Your data is used only for language learning and account management
• You can request deletion of your data at any time
• We implement industry-standard security measures

Intellectual Property

All content, technology, and materials provided through our service, including but not limited to text, software, images, and learning algorithms, are the intellectual property of Hola Friend or our licensors.

You are granted a limited, non-exclusive, non-transferable license to use our service for personal, educational purposes only. You may not:

• Copy, modify, or distribute our content
• Use our service for commercial purposes without written permission
• Remove or alter any copyright or proprietary notices
• Create derivative works based on our service

Service Availability and Modifications

We strive to provide reliable service but cannot guarantee 100% uptime. Our service may be temporarily unavailable due to:

• Scheduled maintenance
• Technical issues
• Carrier network problems
• Force majeure events

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time with reasonable notice to users.

Limitation of Liability

To the maximum extent permitted by law, Hola Friend shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or content
• Business interruption
• Personal injury or property damage
• SMS charges from your carrier

Our total liability to you for any claims arising from these Terms or your use of our service shall not exceed the amount you paid for the service during the 12 months preceding the claim.

Disclaimer of Warranties

Our service is provided "as is" and "as available" without any warranties, express or implied. We disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service
• Accuracy or completeness of educational content

While we strive to provide high-quality educational content, we do not guarantee specific learning outcomes or proficiency levels.

Termination

You may terminate your account at any time by:

• Texting "CANCEL" to our service number
• Using the cancellation feature on our website
• Contacting our customer support

We may terminate or suspend your account if:

• You violate these Terms
• Your payment method fails
• You engage in abusive or illegal behavior
• Required by law or regulatory authorities

Upon termination, your access to the service will cease, and we will stop sending SMS messages. Some provisions of these Terms will survive termination, including intellectual property rights and limitation of liability.

A2P 10DLC Compliance

Our SMS service operates in compliance with A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations, ensuring:

• Proper business registration with wireless carriers
• Approved educational use case classification
• Adherence to industry best practices for SMS communications
• Proper consent and opt-out mechanisms

Governing Law and Disputes

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles. Any disputes arising from these Terms or your use of our service will be resolved through binding arbitration or in the courts of [Your Jurisdiction].

Before pursuing any legal action, we encourage users to contact our customer support to resolve disputes amicably.

Changes to Terms

We may update these Terms from time to time to reflect changes in our service or legal requirements. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an SMS notification for significant changes
• Updating the "Effective Date" at the top of these Terms

Your continued use of our service after any changes indicates your acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms or need assistance with our service, please contact us:

• Email: support@holafriend.ai
• Website: Contact form on our website
• SMS Help: Text "HELP" to our service number
• Opt-Out: Text "CANCEL" to our service number

We are committed to providing excellent customer service and addressing any concerns promptly.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hola Friend regarding your use of our service. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.